If something we built goes wrong, we come back and fix it. Here is exactly what is covered, what isn’t, and what a repair costs — with photos from real fences.
We fix problems with how the fence was built. The clock starts the day your fence is finished.
Gates are a wear item. After the first year, and for the rest of the 10 years, a tune-up for a sagging gate is a discounted $100.
Lifetime on PVC and vinyl. Three years on aluminum and Dura Fence, five on chain link. Ten years against rot on wood pickets.
Coverage applies when the fence is properly maintained.
Your warranty starts the day we mark your installation finished — or when your quote is fully invoiced and paid, whichever comes first. Not sure what “properly maintained” means? Our fence care guide covers it.
Each product carries its own warranty, on top of the labor warranty.
Lifetime material warranty from Homeland Vinyl.
No chipping for 3 years.
No chipping for 3 years.
No chipping for 5 years.
Against rot, which the chemical treatment prevents. Sun drying and small warps are normal in a natural product and aren’t covered.
Painted steel needs repainting every 2 to 3 years to prevent rust, and stainless steel needs to be polished and maintained.
Material warranties cover the product itself. They don’t include the labor to remove and replace it — that labor is separate from the workmanship warranty.
Problems that come from how the fence was built, or from normal settling over time.
✓ CoveredA standard sunk post: it slid down as the ground settled while the other posts on the same line stayed where they were. That pattern points to the installation, so it is covered.
Our fix. We come out and set the post right.
✓ CoveredUnder heavy use a gate post can sag a little and the latch pin stops lining up. If it goes too far the gate gets hard to close. Gates are a wear item, so we cover this for the first year after we finish. After that, and for the rest of the 10-year warranty, a tune-up like this one is a discounted flat $100.
Our fix. We adjust the hinge and re-cement the post so the gate closes again.
These are the cases we see most often.
✕ Not coveredPosts that have moved up and down along the same line are a sign of wind damage from storms.
✕ Not coveredWhen pickets, panels and posts are gone from a line, the fence has been through a large wind load.
✕ Not coveredPanels and posts that lean together in one direction come from wind pushing on the fence.
✕ Not coveredA hurricane can flatten a fence of any height. Posts snap, panels come down and pickets end up across the yard.
✕ Not coveredA vehicle, equipment or another accident can split panels and tear a post, as at this dumpster enclosure corner. Damage caused by the owner is also outside the warranty.
✕ Not coveredPalms next door that are not kept trimmed grew into the fence and pushed it out of line. Damage from landscaping that isn’t maintained is not a workmanship problem.
A repair that isn’t covered is quoted on its own, so you know the price before we start.
A gate that has dropped a little and only needs adjusting, after the first year and for the rest of the 10-year warranty. We keep this discounted rate low because the drive takes longer than the fix.
Like replacing a cracked panel or a hinge.
Like several panels or a damaged section.
Like a whole damaged run of fence.
These prices apply when we find that a repair is not covered by the workmanship warranty. The $100 gate tune-up rate can be adjusted over time for inflation and rising costs, but it will always be at least 60% less than our standard minimum repair charge, and after the warranty term a tune-up is priced as a repair. A gate that needs more than a tune-up, such as one torn off its hinges, is priced at the repair tiers. Bigger jobs are quoted on their own, and materials beyond small hardware are priced separately. These are residential prices; commercial fences are priced separately. Work we do on a paid repair carries its own 1-year workmanship warranty. It does not extend any material warranty.
Our promise on timing, and what to expect after a big storm.
We complete a repair covered by the warranty within 10 business days after we approve your warranty claim.
We schedule these in our normal order, with no 10-day promise. As a Vilo Fence customer you are scheduled ahead of people who are not.
Repairs can take longer when many fences are damaged. We ask for your patience, and we will not raise our prices.
When we look at a fence, these are the first things we check.
Already a Vilo Fence client? Sign in with your phone, tell us what happened and add photos. We tell you whether it is covered.
This is Section 8 of the Terms and Conditions you sign with your quote, word for word.
Installation workmanship is warranted for ten (10) years from the date of completion, provided the fence is properly maintained by the customer. Gates are a wear item, so the workmanship warranty on gates is one (1) year from the date of completion. The date of completion is the date the last installation is marked fully done and ready to invoice, or the date the quote is fully invoiced and paid, whichever comes first.
Product warranties. PVC and vinyl products carry a lifetime material warranty from Homeland Vinyl. Aluminum panels and handrails and Dura Fence carry a 3-year warranty against chipping. Chain link carries a 5-year warranty against chipping. Wood pickets carry a 10-year warranty against rot, which comes from the chemical treatment. Sun drying and small warps are normal in a natural product and are not covered. Steel products are not covered by a product warranty. Painted steel needs to be repainted every 2 to 3 years to prevent rust, and stainless steel needs to be polished and maintained. Product warranties do not include the labor to remove and replace the product. That labor is separate from the workmanship warranty.
Covered. Installation and workmanship problems, including a single post that settles while the rest of the fence line stays in place, and, during the first year, gate sag or latch misalignment from settling and normal use. Vilo Fence will adjust the hinge, re-cement the post, or reset the affected post so the fence or gate works as installed.
Not covered. Damage from misuse, neglect, alterations, accidents (including impact from vehicles or equipment), or damage caused by the customer or others. Wind, severe weather, hurricanes and other acts of God, including several posts shifted or leaning, and pickets, panels or posts that are missing or broken. Damage from landscaping, trees or plants, including a neighbor’s, that is not maintained.
Repairs that are not covered. Vilo Fence will quote these separately at our service rates. After the gate warranty ends, and for the rest of the workmanship warranty term, a gate tune-up for a gate that has settled a little low or a latch that no longer lines up is a discounted flat fee, currently $100. Vilo Fence may adjust this fee from time to time for inflation and increases in its costs, but it will always be at least sixty percent (60%) less than our standard minimum service charge in effect at the time. After the workmanship warranty term ends, a gate tune-up is quoted at our service rates. A gate that is torn off its hinges, bent or otherwise damaged is quoted as a repair at our service rates. The work is done after the customer approves the quote, and the quote must be paid in full before the repair is completed. Work performed on a paid repair carries a one (1) year workmanship warranty from the date the repair is completed, and does not extend any product warranty.
Timing. Vilo Fence will complete a repair covered by the warranty within ten (10) business days after approving the warranty claim. Repairs that are not covered are scheduled in our normal order, and Vilo Fence customers are scheduled ahead of people who are not Vilo Fence customers. After a large natural disaster, repairs may take longer because of demand. Vilo Fence will not raise its prices because of a natural disaster.
Enter your address to see times for a free on-site measure.
Want a number first? See your price
Prefer to talk? (813) 443-0771 · Mon–Fri 8–5 · Sat 8–12 · Se habla español · Falamos português
